Repair and service tickets for hobby stores.

From estimates to repair to service reminders, we've got you covered.

Hobby repair and service software Features

  • Generate estimates for repairs, adjustments, cleanings, etc.
  • Turn estimates into repair tickets.
  • Attach parts to repairs when setting up the common repairs table. This helps you track your parts and saves time when entering a repair ticket.
  • Establish the recommended next service date and letter to be sent to the customer at the time a ticket is entered or completed. The letter automatically prints at the next scheduled service date.
  • Create Repair/Service tables for easy, quick entry by technicians.
  • Keeps history of repairs/services for serialized items.
  • Send text messages to your customers when their service is completed (Active-e required).
service ticket

Add Active-e

Add Active-e for selling hobby shop inventory online

Active-e integration services logo

Active-e is a set of integration services that extends the power of AIM to the outside world.

AIM has all you need to run your business: track hobby shop inventory, selling product, collecting payments, repair estimates and service tickets, lesson scheduling & billing. Active-e is what extends those same functions to websites, mobile applications and 3rd party developers.

Some of the services Active-e integration provides.
  • Publish inventory from AIM to your E-Commerce Site.
  • Import sales information into AIM.
  • Accept payments for open accounts, contracts & online tee-time booking.
  • View account history (invoices, rental contracts, special orders and more).
  • Online repair estimate approvals and payments.
  • Add & update credit card information.
  • Scheduling lessons, both classes & private.
  • Handles phone & SMS messages to your customers i.e. reminder that your special order is available for pickup on Friday.
  • Push notifications to mobile.
  • Credit Checks.
  • Storing credit card tokens from your processing partner.
  • Connect with eBay & Amazon.


Using Active-e now gives you the ability to build your own solutions - but why would you when our partner Vortx has the development already done. Our partners at Vortx have built an e-commerce shopping cart called AIMstorefront. It's a secure, bootstrap responsive shopping cart that is deeply integrated with AIM. Complete inventory integration with AIM ensures your inventory is up-to-date at all times, regardless of where a sale takes place. It can connect with AIM to provide your customers with secure online access to their account. Customers can shop, sign up for a class, make payments, approve a repair estimate, update a credit card and review their account history. Security, accessibility and functionality are all maintained and updated behind the scenes by Vortx. Online & integration options are ever evolving and so are the features of both AIMstorefront and AIM.

screenshot of an AIMStorefront ecommerce website on desktop and mobile

Want to know more?

Let one of our experts walk you through a no-obligation demo. Call 800-670-1736 today!